NASRA - National Association for State Relay Administration
Online Directory
Find a State Program or NASRA Sponsor by browsing the on-line directory. Please note that state program or NASRA sponsor will be updating their information often. Please check back if you are unable to find a specific program or sponsor, If you have any questions please contact NASRA.
ARIZONA
AZ Commission for the Deaf and the Hard of Hearing
ACDHH administers a statewide 24-hour telephone relay service. This service is free to all hearing, Deaf, Hard of Hearing and Speech Impaired Arizona residents. To place a call through the Arizona Relay Service, call 7-1-1.
CALIFORNIA
Purple Communications, Inc
Purple is more than a company, and it’s more than the products and services we offer. It’s shared values and a lifestyle that asks questions, seeks answers, promotes connections within the Deaf community, and encourages everyone to dream bigger. Learn more at www.purple.us.
COLORADO
Sprint
COLORADO
The Paisley Group Ltd.
The Paisley Group is the leading DA/OS consulting company and the premier independent measurer of database accuracy, agent accuracy, Customer FulfillmentSM and Customer CareSM in the industry today. We are a team of experienced, multifaceted professionals who turn challenges into revenue-generating opportunities for our clients through consulting, measuring, benchmarking, and the development of plans that work.
COLORADO
Relay Colorado
FLORIDA
Florida Relay
ILLINOIS
AT&T Relay Services
What’s new at the new AT&T? Lots. Keeping in touch has never been easier. Or faster. If you are hard-of-hearing or deaf, or have a speech disability, AT&T Relay makes it convenient to communicate with clear choices. Video Relay. Internet Rely. TTY Relay. Instant Message Relay. Get connected and stay connected to your world. History repeats itself. The first relay service provider is still the best. In 1986, AT&T was the first telecommunications company to offer a TTY Relay Service for consumers. Today, AT&T continues to provide innovative technology and the highest-quality customer service so everyone can communicate in their own way. Now that you know why more and more people are switching to AT&T, maybe you should, too. Make an AT&T Relay call today! See how easy it is to relay. Choose the way that fits you best and call with confidence. Your conversations are always handled professionally and kept confidential.
ILLINOIS
Illinois Telecommunications Access Corp. (ITAC)
Our purpose is to provide telecommunications access to people who are Deaf, Hard of Hearing, Late Deafened, Speech-Disabled and Deaf-Blind. We accomplish this by providing the Illinois Relay Service through a contract with SPRINT RELAY and we are extremely pleased with the quality of service that Sprint provides. ITAC also issues free telecommunications equipment, ranging from amplified telephones to Braille phones. ITAC has been issuing equipment since 1988. ITAC programs are funded by a charge on all local phone lines in Illinois. We are governed by the Illinois Commerce Commission, a Board of Directors and an Advisory Council that has a member representing your area of the state. Please visit our web page for more information.
IOWA
Relay Iowa
Telecommunications relay service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech impaired. Specifically trained Communication Assistants (CAs) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or verbally to hearing parties. The service, known as Relay Iowa, is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. This valuable communications tool gives all individuals who are deaf, hard-of-hearing or speech impaired the opportunity to make personal and business calls just like any other telephone user. Both TTY and voice users may initiate calls through Relay Iowa. Why Relay Iowa? Partnership The Iowa legislature passed a law and created the Dual Party Relay Service, naming the Iowa Utilities Board as administrator. The Iowa Utilities board then contracted with Sprint to provide telephone relay service in Iowa. Relay Iowa has been in operation since August 1, 1992. As of Jan 1st, 2005, Hamilton Relay Service assumed operation of Relay Iowa. Reliability Relay Iowa uses state-of-the-art technology and equipment in bringing its service to relay customers in Iowa. For example, Relay Iowa's system lets callers store personal reference information such as frequently called numbers, preferred call type, long distance carrier and other data using a customer profile. This allows calls to be processed faster and more efficiently. Convenience Relay Iowa delivers feature-rich service to make calling easy and convenient. In addition to supporting a wide array of call types -- TTY, Voice Carryover, Hearing Carryover and more -- Relay Iowa also provides features such as voicemail or answering machine retrieval. Quality The key to Relay Iowa's quality of service are the Communication Assistants who handle each call. Sensitive and skilled, Relay Iowa's Communication Assistants receive extensive training. In addition, Relay Iowa routinely monitors performance to ensure that quality remains high. How can Relay Iowa enhance my everyday life? Relay Iowa knows that "Quality of Service Means Quality of Life." Relay service is more than technology. It's what makes it possible for you to reach out to friends, family, colleagues, customers, business and service providers -- without giving it a second thought. Because communication is an important aspect of everyday life, the successful completion of your relay call is important to us. Whether you're chatting with a friend or closing an important business deal, you can look to Relay Iowa for the quality of service that makes communication effortless -- and enriching. QUALITY OF SERVICE MEANS QUALITY OF LIFE. RELAY IOWA IS COMMITTED TO PROVIDING THE KIND OF SERVICE THAT MAKES IT POSSIBLE FOR PEOPLE TO REACH OUT TO THE WORLD AND COMMUNICATE -- WITHOUT GIVING IT A SECOND THOUGHT.
KENTUCKY
Kentucky Relay
LOUISIANA
Lousiana Relay
MAINE
Maine
MARYLAND
Maryland Relay
With Maryland Relay, people who are Deaf, Hard of Hearing, DeafBlind or Speech Disabled can easily communicate through TTY (text telephone) with anyone using a standard phone!
MASSACHUSETTS
MassRelay
MassRelay is a 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled. A Relay Operator (OPR) will complete your call, dialing the person you wish to contact and then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. OPRs provide exact transcriptions of what they hear and speak what is typed to them, unless the caller directs them to do otherwise. View Process.
MINNESOTA
Telecommunications Access Minnesota
Minnesota Relay is a free service that provides full telephone accessibility to persons who are deaf, deaf/blind, hard of hearing or speech disabled. A specially trained communication assistant (CA) facilitates the telephone conversation between a person who has hearing loss or a speech disability and a hearing person. Calls can be made to anywhere in the world (long distance charges apply), 24 hours a day, 365 days a year, with no restrictions on the number, length or type of calls. All calls are strictly confidential and no records of any conversations are maintained. Please contact the Minnesota Relay Consumer Relations Office: For more information the services offered through Minnesota Relay To request Minnesota Relay call instruction sheets To schedule a free presentation 1-800-657-3775 (voice/TTY) E-mail: mn.relay@state.mn.us Visit our Web site: www.mnrelay.org
MONTANA
Montana Telecommunications Access Program
NEBRASKA
Nebraska Telecommunications Relay Service
Full range of traditional relay services including Captioned Telephone (“CapTel”), IP CapTel, Speech-to-Speech, Spanish relay. The program also administers the Nebraska Specialized Telecommunications Equipment Program (“NSTEP”).
NEBRASKA
Hamilton Relay
Now available in your Hometown... and all surrounding areas. There's something pretty special about your Hometown. It's familiar and comfortable. Friendly faces are always around the corner. You've got memories down every street and a heart full of Hometown pride. You can live anywhere, but there's no place like home. So why not check in on your Aunt Mary, catch up with your old buddy John or give a shout to your big sister. Whenever you call and wherever you call from — you're home with Hamilton Relay. Hamilton Relay focuses on what matters most to relay users: fast connect times and highly professional Communication Assistants who facilitate calls seamlessly. Most importantly, Hamilton Relay understands that each relay user is unique. So we listen to our customers and work to match the right services to specific situations. Not just filling a need, but empowering and enhancing the lives of our customers.
NEVADA
Relay Nevada
NEW MEXICO
Relay New Mexico
Hamilton Relay provides traditional relay services for the state of New Mexico including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel®. Details regarding all of the available services in New Mexico can be found under the Options tab above. When you connect with Relay New Mexico, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately. New Mexico Commission for Deaf & Hard of Hearing: http://www.cdhh.state.nm.us/
NORTH CAROLINA
Division of Services for the Deaf and the Hard of Hearing
OREGON
Oregon Telecommunications Relay Service
PENNSYLVANIA
Pennsylvania Telecommunications Relay Service
Pennsylvania Telecommunications Relay Service is under the direction of the Pennsylvania Public Utility Commission. The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protect the public interest; educate consumers to make independent and informed utility choices; further economic development; and foster new technologies and competitive markets in an environmentally sound manner.
SOUTH DAKOTA
CSD
SOUTH DAKOTA
SD TRS Program
TEXAS
Relay Texas
UTAH
Sorenson Communications
Sorenson Communications is the leading provider of world-class communication offerings for the deaf and hard-of-hearing community, including Sorenson Video Relay Service (SVRS), the Sorenson (VP-100 and VP-200) videophones, and Sorenson IP Relay (SIPRelay). More information about Sorenson Communications' products and services can be found at www.sorenson.com.
UTAH
Public Service Commission/Relay Utah
VERMONT
Workhorse Creative Inc.
Workhorse integrates strategic marketing and technologies to create new customers for our clients. For over nine years, we have used our experience and expertise to solve some common outreach challenges facing organizations just like yours. We’re proud of our legacy of creating effective and distinctive solutions for outreach, marketing, and technology to better serve Telecommunications Relay Service (TRS) and Telephone Equipment Distribution Programs (TEDP). Our goal is to constantly advance your success by creating solutions that deepen customer relationships, measure ROI, reduce costs, improve efficiency, and achieve better results. Working with our clients, we are accomplishing this goal by revolutionizing outreach strategies, materials, and programs.
VERMONT
Vermont Telecommunications Relay Service
Vermont Relay The Vermont Telecommunications Relay Service is a free service for all Vermonters, connecting deaf, hard-of hearing, deaf-blind and speech-disabled individuals with users of regular telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year. Using the Vermont Telecommunications Relay Service is easy. Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a communications assistant (CA). The CA acts as an impartial, two-way "relay" in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller. Relay users no longer need to memorize toll-free numbers to make a relay call. Simply dial 7-1-1 to connect with the state relay provider. Confidentiality for relay users and CA's is assured by Federal Communications Commission (FCC) rulings.
VIRGINIA
Virginia Relay
Virginia Relay enables people who are deaf, hard of hearing, Deaf-Blind, or speech disabled to communicate by TTY (text telephone) or another assistive telephone device with anyone who uses a standard phone.
WASHINGTON
Washington Relay
Washington Relay is a free service provided by the Washington State Office of the Deaf and Hard of Hearing (ODHH) ensuring equal communication access to the telephone service for people who are deaf, hard of hearing, deaf-blind and speech-disabled.
WISCONSIN
Ultratec
WISCONSIN
Society's Assets, Inc.
Society's Assets is proud to once again sponsor of the Annual NASRA Conference. Society’s Assets has been providing services in Telecommunications Relay Systems for over 30 years, making it one of the longest running providers in the industry.
WISCONSIN
Wisconsin TRS
WYOMING
Wyoming Relay
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