NASRA - National Association for State Relay Administration
Online Directory
Find a State Program or NASRA Sponsor by browsing the on-line directory. Please note that state program or NASRA sponsor will be updating their information often. Please check back if you are unable to find a specific program or sponsor, If you have any questions please contact NASRA.
ARIZONA
AZ Commission for the Deaf and the Hard of Hearing
ACDHH administers a statewide 24-hour telephone relay service. This service is free to all hearing, Deaf, Hard of Hearing and Speech Impaired Arizona residents. To place a call through the Arizona Relay Service, call 7-1-1.
CALIFORNIA
Deaf and Disabled Telecommunications Program (DDTP): California Relay Service or CRS
The Deaf and Disabled Telecommunications Program (DDTP) is a public program mandated by the California State legislature and administered by the California Public Utilities Commission (CPUC). The DDTP has two components: the California Relay Service which includes Speech to Speech and the California Telephone Access Program which provides assistive telecommunications equipment. Their purpose is to provide access to basic telephone services for Californians who have difficulty using the telephone.
COLORADO
Relay Colorado
FLORIDA
Florida Relay
ILLINOIS
Illinois Telecommunications Access Corp. (ITAC)
Our purpose is to provide telecommunications access to people who are Deaf, Hard of Hearing, Late Deafened, Speech-Disabled and Deaf-Blind. We accomplish this by providing the Illinois Relay Service through a contract with SPRINT RELAY and we are extremely pleased with the quality of service that Sprint provides. ITAC also issues free telecommunications equipment, ranging from amplified telephones to Braille phones. ITAC has been issuing equipment since 1988. ITAC programs are funded by a charge on all local phone lines in Illinois. We are governed by the Illinois Commerce Commission, a Board of Directors and an Advisory Council that has a member representing your area of the state. Please visit our web page for more information.
INDIANA
InTRAC - Relay Indiana
IOWA
Relay Iowa
Telecommunications relay service provides full telephone accessibility to people who are deaf, hard-of-hearing or speech impaired. Specifically trained Communication Assistants (CAs) process relay calls and stay on the line to relay conversations electronically, over a Text Telephone (TTY) or verbally to hearing parties. The service, known as Relay Iowa, is available 24 hours a day, 365 days a year, with no restrictions on the number of calls placed or on their length. This valuable communications tool gives all individuals who are deaf, hard-of-hearing or speech impaired the opportunity to make personal and business calls just like any other telephone user. Both TTY and voice users may initiate calls through Relay Iowa. Why Relay Iowa? Partnership The Iowa legislature passed a law and created the Dual Party Relay Service, naming the Iowa Utilities Board as administrator. The Iowa Utilities board then contracted with Sprint to provide telephone relay service in Iowa. Relay Iowa has been in operation since August 1, 1992. As of Jan 1st, 2005, Hamilton Relay Service assumed operation of Relay Iowa. Reliability Relay Iowa uses state-of-the-art technology and equipment in bringing its service to relay customers in Iowa. For example, Relay Iowa's system lets callers store personal reference information such as frequently called numbers, preferred call type, long distance carrier and other data using a customer profile. This allows calls to be processed faster and more efficiently. Convenience Relay Iowa delivers feature-rich service to make calling easy and convenient. In addition to supporting a wide array of call types -- TTY, Voice Carryover, Hearing Carryover and more -- Relay Iowa also provides features such as voicemail or answering machine retrieval. Quality The key to Relay Iowa's quality of service are the Communication Assistants who handle each call. Sensitive and skilled, Relay Iowa's Communication Assistants receive extensive training. In addition, Relay Iowa routinely monitors performance to ensure that quality remains high. How can Relay Iowa enhance my everyday life? Relay Iowa knows that "Quality of Service Means Quality of Life." Relay service is more than technology. It's what makes it possible for you to reach out to friends, family, colleagues, customers, business and service providers -- without giving it a second thought. Because communication is an important aspect of everyday life, the successful completion of your relay call is important to us. Whether you're chatting with a friend or closing an important business deal, you can look to Relay Iowa for the quality of service that makes communication effortless -- and enriching. QUALITY OF SERVICE MEANS QUALITY OF LIFE. RELAY IOWA IS COMMITTED TO PROVIDING THE KIND OF SERVICE THAT MAKES IT POSSIBLE FOR PEOPLE TO REACH OUT TO THE WORLD AND COMMUNICATE -- WITHOUT GIVING IT A SECOND THOUGHT.
KENTUCKY
Kentucky Relay
LOUISIANA
Lousiana Relay
MAINE
Maine
MARYLAND
Maryland Relay
With Maryland Relay, people who are Deaf, Hard of Hearing, DeafBlind or Speech Disabled can easily communicate through TTY (text telephone) with anyone using a standard phone!
MASSACHUSETTS
MassRelay
MassRelay is a 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled. A Relay Operator (OPR) will complete your call, dialing the person you wish to contact and then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. OPRs provide exact transcriptions of what they hear and speak what is typed to them, unless the caller directs them to do otherwise. View Process.
MINNESOTA
Telecommunications Access Minnesota
Minnesota Relay is a free service that provides full telephone accessibility to persons who are deaf, deaf/blind, hard of hearing or speech disabled. A specially trained communication assistant (CA) facilitates the telephone conversation between a person who has hearing loss or a speech disability and a hearing person. Calls can be made to anywhere in the world (long distance charges apply), 24 hours a day, 365 days a year, with no restrictions on the number, length or type of calls. All calls are strictly confidential and no records of any conversations are maintained. Please contact the Minnesota Relay Consumer Relations Office: For more information the services offered through Minnesota Relay To request Minnesota Relay call instruction sheets To schedule a free presentation 1-800-657-3775 (voice/TTY) E-mail: mn.relay@state.mn.us Visit our Web site: www.mnrelay.org
MONTANA
Montana Telecommunications Access Program
NEBRASKA
Nebraska Telecommunications Relay Service
Full range of traditional relay services including Captioned Telephone (“CapTel”), IP CapTel, Speech-to-Speech, Spanish relay. The program also administers the Nebraska Specialized Telecommunications Equipment Program (“NSTEP”).
NEVADA
Relay Nevada
NEW MEXICO
Relay New Mexico
Hamilton Relay provides traditional relay services for the state of New Mexico including TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish and CapTel®. Details regarding all of the available services in New Mexico can be found under the Options tab above. When you connect with Relay New Mexico, a Communication Assistant (CA) will connect on the phone with you. Simply give the CA the number you wish to call and your call will be processed promptly, professionally and accurately. New Mexico Commission for Deaf & Hard of Hearing: http://www.cdhh.state.nm.us/
NORTH CAROLINA
Relay North Carolina
For further information on the relay in North Carolina, you are welcomed to click on our website: www.ncdhhs.gov/dsdhh.
OREGON
Oregon Telecommunications Relay Service
PENNSYLVANIA
Pennsylvania Telecommunications Relay Service
Pennsylvania Telecommunications Relay Service is under the direction of the Pennsylvania Public Utility Commission. The Pennsylvania Public Utility Commission balances the needs of consumers and utilities to ensure safe and reliable utility service at reasonable rates; protect the public interest; educate consumers to make independent and informed utility choices; further economic development; and foster new technologies and competitive markets in an environmentally sound manner.
SOUTH DAKOTA
SD TRS Program
TEXAS
Relay Texas
UTAH
Public Service Commission/Relay Utah
VERMONT
Vermont Telecommunications Relay Service
Vermont Relay The Vermont Telecommunications Relay Service is a free service for all Vermonters, connecting deaf, hard-of hearing, deaf-blind and speech-disabled individuals with users of regular telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year. Using the Vermont Telecommunications Relay Service is easy. Either the hearing or the deaf person dials 711 to reach a specially trained operator known as a communications assistant (CA). The CA acts as an impartial, two-way "relay" in the conversation, reading messages typed on the TTY to the hearing person while typing responses on the TTY back to the deaf caller. Relay users no longer need to memorize toll-free numbers to make a relay call. Simply dial 7-1-1 to connect with the state relay provider. Confidentiality for relay users and CA's is assured by Federal Communications Commission (FCC) rulings.
VIRGINIA
Virginia Relay
Virginia Relay enables people who are deaf, hard of hearing, Deaf-Blind, or speech disabled to communicate by TTY (text telephone) or another assistive telephone device with anyone who uses a standard phone.
WASHINGTON
Washington Relay
Washington Relay is a free service provided by the Washington State Office of the Deaf and Hard of Hearing (ODHH) ensuring equal communication access to the telephone service for people who are deaf, hard of hearing, deaf-blind and speech-disabled.
WISCONSIN
Wisconsin TRS
Contract Administrator: Jack R Cassell, jack.cassell@wisconsin.gov The State of Wisconsin provides Telecommunications Relay Service (TRS) and Captioned Telephone Service (CTS) that incorporate relay technology and use of highly trained and specially skilled Relay Operators (RO). The services are available twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year to State of Wisconsin who have disabilities access to telecommunications services in a manner functionally equivalent to voice to voice by following the prevailing standards of telecommunications relay service and captioned telephone relay service. For more information about TRS and CTS, please click the following web site: http://www.wisconsinrelay.com Or contact: Jack R Cassell, WI TRS Contract Administrator Wisconsin Department of Administration Division of Enterprise Technology 101 E. Wilson, St. 8th floor Madison, WI 53707-7844 Voice: 1-608-234-4781 Video Phone: 1-608-234-4781 TTY: 608-267-6934 FAX: 608-266-2164 E-Mail: jack.cassell@wisconsin.gov
WYOMING
Wyoming Relay
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