MassRelay

About Us

MassRelay is a 24/7 service enabling hearing people or people who do not use a text telephone (TTY) to communicate over regular telephone lines with people who are deaf, hard-of-hearing, late deafened, or speech disabled.

A Relay Operator (OPR) will complete your call, dialing the person you wish to contact and then stay on the line to relay messages electronically via a TTY or verbally to people who can hear. OPRs provide exact transcriptions of what they hear and speak what is typed to them, unless the caller directs them to do otherwise. View Process. 

Services

 

 

 

 

 

 

 

 

 

 

 

 

Primary Relay Modes

  • Voice
  • TTY/ASCII
  • HCO - Hearing Carry-Over
  • VCO - Voice Carry-Over
  • STS - Speech-to-Speech
  • Spanish-to-Spanish

 

Directions

MassRelay

703 W. Housatonic Street
Suite 148
Pittsfield, MA 01201

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Address Book Listing


Monna Wallace
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Relay Administrator
Director of Programs

703 W. Housatonic Street 703 W. Housatonic Street Suite 148 Pittsfield
01201

Voice: 800-720-3479
TTY: 800-720-3480


Marilyn Benoit
Send Email
Administrator
Administrator

703 W. Housatonic Street 703 W. Housatonic Street Suite 148 Pittsfield
01201

Voice: 800-720-3479
TTY: 800-720-3480

Communication Profile
ASL, Hearing